At Monno Casino, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or use our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Full name, date of birth, email address, phone number, residential address, and payment details.
- Identification Data: Documents required for verification (passport, driving licence, utility bills, etc.) to comply with UK gambling regulations.
- Technical Data: IP address, browser type, device information, operating system, and login times.
- Usage Data: Games played, bets placed, deposits, withdrawals, and interaction with our services.
- Marketing Preferences: Your choices regarding receiving promotional offers and newsletters.
2. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your Monno Casino account
- To process deposits and withdrawals
- To verify your identity and prevent fraud (KYC/AML compliance)
- To provide customer support and respond to your inquiries
- To improve our website and gaming experience
- To send you important account notifications and (with your consent) marketing communications
- To comply with legal and regulatory obligations in the United Kingdom
3. Sharing Your Information
We may share your data with:
- Payment service providers and banks
- Trusted third-party service providers (hosting, security, analytics)
- Regulatory authorities when required by UK law
- Professional advisors (legal, accounting) when necessary
We do not sell your personal data to third parties.
4. Cookies and Tracking Technologies
Monno Casino uses cookies and similar technologies to:
- Enable essential website functionality
- Analyse website traffic and improve user experience
- Personalise your gaming experience
- Deliver relevant marketing (with your consent)
You can manage your cookie preferences through your browser settings at any time.
5. Data Security
We take the security of your information very seriously. We use industry-standard security measures including:
- SSL encryption for all data transmissions
- Secure servers and firewalls
- Regular security audits
- Strict access controls for employee access to personal data
6. Your Rights
As a UK resident, you have the following rights regarding your personal data:
- Right to access your data
- Right to correct inaccurate information
- Right to request deletion of your data (subject to legal obligations)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by UK gambling and financial regulations.
8. International Data Transfers
Your data may be processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information in line with UK data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our support team via live chat or email.
Monno Casino – Protecting Your Privacy
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